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Customer Service Associate - Kutztown, PA!

Kutztown, PA 19530

Posted: 06/12/2025 Employment Type: TempToFT Industry: Admin/Clerical Job Number: 1216299

Job Description


Customer Service Associate

Location: Kutztown, PA
Company: HTSS

Our client is seeking a Customer Service Associate who excels in communication, is comfortable in digital platforms, and is passionate about delivering excellent customer service. You'll be the first point of contact across email, phone, chat, and social media—helping customers with inquiries, orders, returns, and product information while representing the brand voice with professionalism and care.

 

Key Responsibilities:

  • Respond to customer inquiries via multiple channels (email, phone, social, chat)

  • Resolve service tickets using tools like Shopify and Reamaze

  • Process returns, exchanges, and replacements accurately

  • Collaborate with internal teams to address customer feedback

  • Maintain clear records of all customer interactions

  • Support product launches and promotional campaigns

  • Represent the brand on social media in a thoughtful, consistent voice

 

Qualifications:

  • 3+ years of customer service experience (e-commerce/CPG preferred)

  • Excellent written and verbal communication skills

  • Detail-oriented, organized, and solution-focused

  • Proficient in Microsoft Office; Shopify or CRM platform experience is a plus

  • Comfortable interacting on social media

  • College degree or relevant work experience

 

How to Apply:

Please submit your resume at www.htss-inc.com OR email to LHADLEY@HTSS-INC.COM. We look forward to hearing from you!
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About Kutztown, PA

Discover your next career opportunity in the vibrant area around Kutztown, Pennsylvania! Nestled in the picturesque Berks County, this region offers a unique blend of small-town charm and big-city amenities. With renowned landmarks such as the Kutztown Folk Festival and Crystal Cave, as well as an array of art galleries, theaters, and outdoor recreation areas like Hawk Mountain Sanctuary, there is no shortage of activities to enjoy. Consider pursuing your career here to experience the rich culture, delicious Pennsylvania Dutch cuisine, and close-knit community that make this area a truly special place to live and work. Check out our job listings today and take the next step towards an exciting future in the Kutztown area!
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CEO Letter

As a staffing and recruitment professional for over 30 years, I have seen many changes in the industry. Over that time, I ve witnessed a transformation in the way organizations view staffing services. Today, we see more and more companies using staffing services as a strategic tool, rather than just for temporary fill-ins.

At HTSS, Inc., our focus is on helping companies create proactive workforce plans. Our goal is to help our clients use staffing strategically to increase capacity, overcome hiring freezes, access specialized talent, better manage increased workloads, and enhance overall productivity.

For our candidates, we help to uncover truly rewarding job opportunities jobs that are a match to each candidate s skills, and jobs that offer key experience and growth potential.

We look forward to strengthening our relationships with our current clients and candidates, as well as forming new and exciting partnerships in the future.

Sincerely,

Pat Howells
President
HTSS, Inc.