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Scheduling Assistant

Allentown, PA 18104

Posted: 06/09/2025 Employment Type: Temp Industry: Administrative Job Number: 1219011

Job Description


Job Title: Scheduling Assistant
Location: Lancaster, PA
Duration: At least 1 year
Job Type: Full-Time, Temporary/Contract

Overview:
An exciting opportunity to join a large, well-established utility company as a Scheduling Assistant. This role plays a key part in ensuring efficient scheduling operations and exceptional customer communication. You'll serve as a central point of contact for customer inquiries and support schedulers through the entire job scheduling process.

Responsibilities:
Customer Communication & Support

  • Act as the main contact for all incoming customer calls and emails

  • Address customer inquiries and concerns directly or delegate as needed

  • Log all customer interactions and compile weekly reporting

Scheduling Support

  • Proactively reach out to customers to support scheduling processes

  • Clearly communicate pre-job requirements (e.g., inspection deadlines, physical site readiness, meter account setup)

  • Schedule and confirm customer appointments, send reminders, and maintain communication logs

Administrative Scheduling Tasks

  • Assist with creating and organizing work packets

  • Process bundled job cards

  • Verify and remove job holds

  • Create IVR (Interactive Voice Response) appointments

  • Support work order close-outs

  • Schedule temporary disconnects

  • Investigate property damage claims and coordinate scheduling when company liability is confirmed

Qualifications:

  • Excellent communication and organizational skills

  • Experience in customer service required

  • Prior experience in scheduling or administrative support is a plus

  • Comfortable using scheduling systems and digital platforms

  • Strong attention to detail with the ability to multitask effectively

 

Pay: Up to $28/hr, based on experience

Ready to get started?
If you enjoy helping customers and keeping operations running smoothly, we’d love to hear from you! Apply now to join the team and make an impact with one of the region’s leading utility companies.
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About Allentown, PA

Discover exciting job opportunities in the vibrant area around Allentown, Pennsylvania! Nestled in the Lehigh Valley, this thriving region blends rich history with modern opportunities, making it a prime location for career growth. With iconic landmarks like the PPL Center and the Allentown Art Museum, delicious cuisine ranging from classic Pennsylvania Dutch fare to trendy eateries, and a bustling arts scene featuring venues like the Civic Theatre and the Baum School of Art, Allentown offers a unique backdrop for your professional journey. Explore job listings in this charming area and embark on a fulfilling career surrounded by unforgettable experiences. Start your next adventure today!
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CEO Letter

As a staffing and recruitment professional for over 30 years, I have seen many changes in the industry. Over that time, I ve witnessed a transformation in the way organizations view staffing services. Today, we see more and more companies using staffing services as a strategic tool, rather than just for temporary fill-ins.

At HTSS, Inc., our focus is on helping companies create proactive workforce plans. Our goal is to help our clients use staffing strategically to increase capacity, overcome hiring freezes, access specialized talent, better manage increased workloads, and enhance overall productivity.

For our candidates, we help to uncover truly rewarding job opportunities jobs that are a match to each candidate s skills, and jobs that offer key experience and growth potential.

We look forward to strengthening our relationships with our current clients and candidates, as well as forming new and exciting partnerships in the future.

Sincerely,

Pat Howells
President
HTSS, Inc.