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Client Support/Solutions Analyst

Allentown, PA 18104

Posted: 04/21/2025 Employment Type: TempToFT Industry: Admin/Clerical Job Number: 1208159

Job Description


Are you passionate about data, technology, and delivering exceptional client experiences? Do you thrive in a role that blends technical expertise with customer-facing interactions? If so, we’d love to hear from you!

 

About the Role

We are seeking a Client Support/Solutions Analyst to support external clients and collaborate with our internal Sales team to fulfill data requests. In this role, you’ll be the go-to expert, extracting, verifying, and formatting data to meet client needs. You’ll also play a key role in API integrations, technical troubleshooting, and ensuring clients maximize the value of their products.

This position offers the opportunity to work closely with clients, develop custom solutions, and assist the sales team with closing deals. If you take pride in ownership, problem-solving, and delivering real value to customers, this could be the perfect fit for you!

Key Responsibilities

  • Serve as a technical advisor for major clients.

  • Assist clients in developing efficient technical solutions.

  • Guide clients through API integrations and address technical inquiries.

  • Support clients requiring custom data extractions from internal or external databases.

  • Work closely with the data team to produce and format custom extracts.

  • Communicate with customers via phone, email, Teams, or other preferred channels.

  • Create clear, comprehensive documentation based on customer requirements.

  • Identify opportunities to improve processes and enhance efficiency in data extracts and API workflows.

  • Collaborate with the Product and Marketing teams to ensure documentation is well-prepared.

What We’re Looking For

  • Excellent communication skills with a client-first attitude.

  • Proficiency in Excel is a must.

  • Experience in technical product management or development is a plus.

  • SQL proficiency and familiarity with databases (on-site or cloud) are highly desirable.

  • Working knowledge of Python is a bonus.

  • Understanding of data structures, APIs (XML, REST, JSON), and database configurations.

  • Strong technical writing and documentation skills.

  • Ability to manage deadlines and work independently or in a team setting.

Additional Details

  • Primary working hours align with Eastern Standard Time (EST), with occasional flexibility required.

  • Some early calls with UK-based teams or post-5 PM EST client support may be necessary.

  • BA/BS in Computer Science or equivalent experience is preferred.

  • Relevant certifications are considered.

If you’re ready to take on a dynamic role where you can make an impact, apply today through the HTSS website OR email resume to LHADLEY@HTSS-INC.COM!
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About Allentown, PA

Discover exciting job opportunities in the vibrant area around Allentown, Pennsylvania! Nestled in the Lehigh Valley, this thriving region blends rich history with modern opportunities, making it a prime location for career growth. With iconic landmarks like the PPL Center and the Allentown Art Museum, delicious cuisine ranging from classic Pennsylvania Dutch fare to trendy eateries, and a bustling arts scene featuring venues like the Civic Theatre and the Baum School of Art, Allentown offers a unique backdrop for your professional journey. Explore job listings in this charming area and embark on a fulfilling career surrounded by unforgettable experiences. Start your next adventure today!
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CEO Letter

As a staffing and recruitment professional for over 30 years, I have seen many changes in the industry. Over that time, I ve witnessed a transformation in the way organizations view staffing services. Today, we see more and more companies using staffing services as a strategic tool, rather than just for temporary fill-ins.

At HTSS, Inc., our focus is on helping companies create proactive workforce plans. Our goal is to help our clients use staffing strategically to increase capacity, overcome hiring freezes, access specialized talent, better manage increased workloads, and enhance overall productivity.

For our candidates, we help to uncover truly rewarding job opportunities jobs that are a match to each candidate s skills, and jobs that offer key experience and growth potential.

We look forward to strengthening our relationships with our current clients and candidates, as well as forming new and exciting partnerships in the future.

Sincerely,

Pat Howells
President
HTSS, Inc.