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Scheduling Assistant II

Allentown, PA 18104

Posted: 08/17/2026 Employment Type: Temp Industry: Administrative Job Number: 1316467

Job Description


Customer Support & Scheduling Coordinator (Hybrid – Allentown, PA)
Long-term temporary | 1+ years

Looking for a role where you’re at the center of the action? We’re hiring a detail-oriented, customer-focused professional to support scheduling operations and serve as the go-to contact for customer communications.

Schedule & Location

  • Hybrid: Work from home Mondays & Fridays

  • On-site Tues–Thurs in Allentown

What You’ll Do

  • Act as the main point of contact for incoming customer calls and emails

  • Resolve questions when possible and route complex issues to the right teams

  • Log communications and provide weekly updates

  • Support schedulers with proactive customer outreach throughout the job lifecycle

  • Guide customers on pre-job requirements (inspections, site prep, account setup, etc.)

  • Schedule appointments, send reminders, and maintain communication logs

  • Assist with work packets, job cards, IVR appointments, and work order closeouts

  • Remove job holds, schedule temporary disconnects, and help investigate property damage claims when needed

Why This Role?

  • Stable, long-term assignment (at least a year, potentially longer)

  • Hybrid flexibility with multiple office locations

  • Hands-on role supporting critical customer and scheduling operations

If you’re organized, responsive, and comfortable juggling customer communication with operational support, this is a great opportunity to step into a high-impact role.

Apply today through the HTSS website OR email resume to LHADLEY@HTSS-INC.COM!
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About Allentown, PA

Discover exciting job opportunities in the vibrant area around Allentown, Pennsylvania! Nestled in the Lehigh Valley, this thriving region blends rich history with modern opportunities, making it a prime location for career growth. With iconic landmarks like the PPL Center and the Allentown Art Museum, delicious cuisine ranging from classic Pennsylvania Dutch fare to trendy eateries, and a bustling arts scene featuring venues like the Civic Theatre and the Baum School of Art, Allentown offers a unique backdrop for your professional journey. Explore job listings in this charming area and embark on a fulfilling career surrounded by unforgettable experiences. Start your next adventure today!
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CEO Letter

As a staffing and recruitment professional for over 30 years, I have seen many changes in the industry. Over that time, I ve witnessed a transformation in the way organizations view staffing services. Today, we see more and more companies using staffing services as a strategic tool, rather than just for temporary fill-ins.

At HTSS, Inc., our focus is on helping companies create proactive workforce plans. Our goal is to help our clients use staffing strategically to increase capacity, overcome hiring freezes, access specialized talent, better manage increased workloads, and enhance overall productivity.

For our candidates, we help to uncover truly rewarding job opportunities jobs that are a match to each candidate s skills, and jobs that offer key experience and growth potential.

We look forward to strengthening our relationships with our current clients and candidates, as well as forming new and exciting partnerships in the future.

Sincerely,

Pat Howells
President
HTSS, Inc.