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Training Specialist

Providence, RI 02907

Posted: 05/12/2025 Employment Type: Temp Industry: Professional Job Number: 1212146

Job Description


Our client is seeking a Training Specialist in Providence, RI! The Training Specialist will be responsible for designing, developing, and delivering a comprehensive training curriculum. This role ensures that employees are equipped to provide a best-in-class customer experience by creating engaging Instructor-Led Training (ILT) modules, job aids, assessments, and e-learning assets. You will continuously refine training materials to align with evolving company priorities, customer service tools, and operational procedures.

Key Responsibilities

  • Develop, plan, and execute training programs, including ILT, job aids, procedure manuals, and e-learning assets

  • Facilitate training sessions, on-the-job training, workshops, and demonstrations for Contact Center teams

  • Collaborate with operational and product teams to identify training gaps and future needs

  • Track and report on program participation, assessment results, retraining requirements, and program effectiveness

  • Continuously enhance training materials and methods based on effectiveness and evaluations

  • Stay up to date with the latest training techniques, learning management systems (LMS), and industry best practices

  • Build strong internal and external relationships to ensure training programs remain effective and relevant

  • Support emergency and storm response efforts as required

 

Education & Experience

  • Bachelor’s degree or at least five (5) years of progressive training experience (Utility experience preferred but not required)

  • Proven ability to develop and facilitate technical and operational training programs

  • Ability to absorb complex information from multiple stakeholders and translate it into effective training solutions

  • Excellent facilitation, organizational, and time management skills

  • Proficiency in Microsoft Office Suite and other related training software

 

Preferred Qualifications

  • Familiarity with electric and gas policies, processes, systems, and tariffs in Rhode Island

  • Knowledge of customer experience best practices within a regulated environment

  • Exposure to Rhode Island regulations and policies

This is a temporary role expected to last at least until the end of the year, possibly longer. Benefits offered! Pay will be BOE.

If you are ready to make an impact and contribute to a world-class training program, apply today on the HTSS website OR email resume to LHADLEY@HTSS-INC.COM!
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About Providence, RI

Ready to embark on an exciting career journey in the vibrant city of Providence, Rhode Island? Explore our job opportunities in the heart of this charming city known for its historic architecture, renowned universities, and thriving arts scene. With exceptional dining options like Federal Hill's renowned Italian restaurants, the stunning WaterFire art installation, the captivating performances at the Providence Performing Arts Center, and the scenic Roger Williams Park for outdoor adventures, Providence offers a unique blend of culture, history, and opportunities for personal and professional growth. Join us in discovering the career possibilities this enchanting city has to offer!
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CEO Letter

As a staffing and recruitment professional for over 30 years, I have seen many changes in the industry. Over that time, I ve witnessed a transformation in the way organizations view staffing services. Today, we see more and more companies using staffing services as a strategic tool, rather than just for temporary fill-ins.

At HTSS, Inc., our focus is on helping companies create proactive workforce plans. Our goal is to help our clients use staffing strategically to increase capacity, overcome hiring freezes, access specialized talent, better manage increased workloads, and enhance overall productivity.

For our candidates, we help to uncover truly rewarding job opportunities jobs that are a match to each candidate s skills, and jobs that offer key experience and growth potential.

We look forward to strengthening our relationships with our current clients and candidates, as well as forming new and exciting partnerships in the future.

Sincerely,

Pat Howells
President
HTSS, Inc.